Help & Support

Using the platform

• Browse properties from the homepage or the Properties page.
• Use filters for category, price, location, and listing type to narrow results.
• Open a listing to view details, photos, contact options, favorites, and interaction counts.
• Create an account to save favorites, message users, submit reviews, and report listings.
• List a property from your account menu once your email is verified and your account is allowed to post.

Listing status and moderation

• Listings may be active, inactive, pending, rented, sold, or removed depending on the listing type.
• If a listing is rejected or removed, it is not visible to visitors.
• Admins can review the exact listing status history from the admin panel.
• If you need help with a moderation decision, use the support path below.

Verification and business accounts

• Email verification: every account must verify its email before full access is granted.
• Seller verification: owners upload an ID document for review before publishing restricted listings.
• Business accounts: registered agencies can upgrade with business documents and a business address.
• 2-day business-name lock: once a business name is saved, it remains locked for 2 days before it can be changed again.
• Document handling: ID and business documents are used only for review and account administration.

Suspension policy

Suspension is used when an account needs a temporary restriction while the platform reviews activity or a policy issue.

• Suspended users can still browse public properties.
• Suspended users cannot add or edit properties.
• Depending on the admin decision, existing properties may be hidden or retained during the suspension.
• Suspension is meant to be temporary and can be lifted after review.

Ban policy

Banning is a permanent account restriction used for severe or repeated abuse.

• Banned users cannot log in or create new accounts using the same email or phone number.
• Account access stops immediately after a ban is applied.
• Bans are reviewed only through support or admin escalation.
• If you believe a ban was applied in error, contact support with your account email and phone number.

How reporting works

• You can report a property when you believe it is misleading, fraudulent, or violates the platform rules.
• Reports are reviewed by the admin team and tracked in the admin dashboard.
• After review, a listing may be retained, hidden, removed, or otherwise moderated.
• When the reporter is a monitored user, the action can also create an internal admin notification.

Lost & Found guidance

• Use clear photos, a descriptive title, and a useful location to help people identify the item quickly.
• Choose whether the item was lost or found, and select the category for fast browsing.
• Add an optional time if you know it; otherwise the system shows the date only.
• Reporter contact details are shown on the item page so people can coordinate directly.
• Item status can be changed by the poster and reviewed by admins when necessary.

Messages and replies

• Use Messages for real conversations with property owners, reporters, and platform administration.
• Messages are separate from notifications and support replies.
• When a URL is included in a message, it is shown as a clickable link.